Citizen Case Management

Tascoms Citizen Case management Software

Tascoms Citizen Case management Software bridges the gap between government and citizens. With our case management software citizens in need of help can communicate more effectively with local government services that provide services.

With our SMART citizen case management tools, we provide a highly personalized timely and convenient service for citizens and a streamlined and highly effective communication platform for government sector officers or workers.
Improved interaction is what our new SMART case management technology is providing to citizens and government sector service providers around the world from multiple platforms such as:

  • Self Service Web Portals
  • Email Case Communication
  • Chat Interactions
  • Mobile Applications
  • Social Media

Our solutions are offered on both on premise and cloud-based platforms, which provide flexible, robust and intuitive IT systems. We ensure we offer rich, personalized experience that allows citizens to access information and services “anytime, anywhere.

Some of the benefits with SMART Case Management Software solution of Tasacom are:

  • Increase citizen satisfaction
  • Reduce number of complaint calls
  • Improve efficiency
  • Improve communications
  • Identify problem areas in citizen services
  • Improve resource utilization
  • Provide demonstrable key performance indicators.