IT Service Management

Tasacoms IT Service Management Solution

Our ITSM Solution SMART Service Desk – ITSM, delivers a single, integrated solution for IT Service Management, which allows you to transform your organization from manual and labor-intensive chaos to automated and streamlined processes.

Based on the ITIL V3 2013 best practices framework, and pink verified for 11 processes, our approach gives you greater IT infrastructure visibility, eliminates system downtime, ensures regulatory compliance and reduces operational costs.

Let Tasacom, transform the way you manage IT & Customer services.

Tasacom offers industries best out of the box software solution available in English & Spanish that can be deployed for following modes of operations:

  • HelpDesk
  • IT Service Management Solutions
  • IT Asset Management
  • Enterprise Asset Management

Tasacom offers SMART Service Desk – ITSM, includes the following ITIL compliant integrated modules:

Incident Management
Track and manage your incidents

Service Request Fulfillment
Track and manage your service requests, with workflow

Problem Management
Resolve problems and identify root cause

System Asset and Configuration Management
Discover IT Assets and map it to incidents, problems, changes & releases.

Change Management
Automate your IT change process with regulatory compliances.

Release Management
Streamline your software/hardware deployment processes

Knowledge Base Management
Develop your own searchable knowledge base

Contracts Management
Manage & Control all vender contracts documents

Parts & Inventory Management
Manage Consumable Parts Inventory requests and purchasing

Service Catalog & Portfolio Management
Design, Publish & Control the services you offer

Service Level & Availability Management
Implements service level targets as agreed by Business Units

Customer Self Service Portal
Ensure self-entry and status tracking of incidents and requests.

Dash Boards
Provide summarized information to Support & IT Managers

Automated Satisfaction Surveys
Create and publish your own surveys

To get more details of SMART Service Desk- ITSM, please download the detailed solution brochure.