Our ITSM Solution SMART Service Desk â€“ ITSM, delivers a single, integrated solution for IT Service Management, which allows you to transform your organisation from manual and labor intensive chaos to automated and streamlined processes.
Based on the ITIL V3 2013 best practices framework, and pink verified for 11 processes, our approach gives you greater IT infrastructure visibility, eliminates system downtime, ensures regulatory compliance and reduces operational costs.
Let Tasacom, transform the way you manage IT & Customer services.
Tasacom offers industries best out of the box software solution available in English & Spanish that can be deployed for following modes of operations:
Tasacom offers SMART Service Desk â€“ ITSM, includes the following ITIL compliant integrated modules:
Incident ManagementÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
Track and manage your incidents
Service Request FulfillmentÂ Â Â Â Â Â Â Â Â Â Â Â
Track and manage your service requests, with workflow
Problem ManagementÂ Â Â
Resolve problems and identify root cause
System Asset and Configuration Management
Discover IT Assets and map it to incidents, problems, changes & releases.
Automate your IT change process with regulatory compliances.
Streamline your software/hardware deployment processes
Knowledge Base Management
Develop your own searchable knowledge base
Manage & Control all vender contracts documents
Parts & Inventory Management
Manage Consumable Parts Inventory requests and purchasing
Service Catalog & Portfolio Management
Design, Publish & Control the services you offer
Service Level & Availability Management
Implements service level targets as agreed from Business Units
Customer Self Service Portal
Ensure self entry and status tracking of incidents and requests.
Provide summarized information to Support & IT Managers
Automated Satisfaction Surveys
Create and publish your own surveys
To get more details of SMART Service Desk â€“ ITSM, please download the detailed solution brochure.